MAX Benefits for Spouse when filing jointly

[turbotax_user49]

If you file jointly and purchase MAX benefits does your spouse receive her own IDNotify account? My spouse received the welcome email from IDNotify but can't sign in and the forgot password option doesn't work. I see this question has been asked multiple times over the years but nobody can provide an answer or the links no longer work on some of the older posts.

[LeticiaF1]

Yes, she will get her own account.  If she can't login try the following:

• Open the welcome email and click the activation link again to complete account setup (some accounts aren’t fully activated until that link is used)
• If the link expired, request a new activation email from IDNotify support
• Clear browser cache or try a different browser/incognito window
• If still stuck, contact IDNotify Customer Support directly so they can verify the account and reset access:
  • US phone: 1-877-343-6569 (IDNotify by Experian)
  • Or use the support link in the welcome email