MA efile error

[sv152]

E-filing is rejected for state of MA due to error on Dependent form.  I have no dependents and entered none in any Easy Step question.  Tried to manually override number of dependents from "blank" to "0" but did not work,

[Cynthiad66]

Leave it blank.  Do not add a zero.  Once that is completed we will clear your cookies and history.  Sounds like your computer may be experiencing a loop.  Let's clear your cookies, history and cache' then reboot.

Cookies are small files that temporarily store data on your computer. We use them to personalize your experience so you see information you already entered and not items that are irrelevant or repetitive.

On rare occasions, they may make your browser think you already did something that you still need to do. To fix that, you'll need to delete (clear) the cookies from your browser.

Each browser has a slightly different method for deleting cookies. Choose the browser you're using:

• Internet Explorer
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Related Information:

• How to clear your cache

[sv152]

I solved the problem by deleting the MA form and restarting it.  The error then disappeared and I was able to file.  Thanks for the help.