Is the Hawaii state form available for download yet?

[ehalonzo01]

How to download the Hawaii state form?  It keeps saying it's downloaded but does not bring it up.

[jsbain]

Are you using Online or Download version?

With the download version, this seems to be a common problem this year for those who used the software in past years.  Call TurboTax support at 800-4Intuit, share your screen to show the problem, then ask for a manual state download.   There are a half dozen threads here with the same problem, and the manual download is the only real solution so far.

Telephone support has been letting some people go without a solution.  Politely ask for the manual download, which is known to work.