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Level 2

Is anyone else getting an error message when trying to access their 2019 return?

 
10 Replies
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Employee Tax Expert

Is anyone else getting an error message when trying to access their 2019 return?

What error message are you receiving? Please copy and paste it in here so we may better assist.

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Highlighted
Level 2

Is anyone else getting an error message when trying to access their 2019 return?

<?xml version="1.0" encoding="UTF-8" standalone="yes"?>
<Errors xmlns="http://schema.intuit.com/platform/common/error/v1">
<error>
<code>AuthenticationFailed</code>
<type>INPUT</type>
</error>
</Errors>

Highlighted
Returning Member

Is anyone else getting an error message when trying to access their 2019 return?

yes. I read instructions and it's too difficult for me to get it to work.  I'm getting Error 102345 when trying to open up my almost completed tax return.  It will take me another 2 weeks to recreate.  Can I get some help, please??

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New Member

Is anyone else getting an error message when trying to access their 2019 return?

Yes I still am I keep getting:

<?xml version="1.0" encoding="UTF-8" standalone="yes"?>
<Errors xmlns="http://schema.intuit.com/platform/common/error/v1">
<error>
<code>AuthenticationFailed</code>
<type>INPUT</type>
</error>
</Errors>
And it’s annoying because I need access to them NOW.

Highlighted
Level 1

Is anyone else getting an error message when trying to access their 2019 return?

I am getting error message 42016 which say it cannot update. Have uninstalled and installed software several times even with tech support from Turbo Tax. I have paid for the installation online and then brought the software on CD and reinstalled it several times and I still get the same error. 

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Level 2

Is anyone else getting an error message when trying to access their 2019 return?

So two weeks have passed and still no reply or fix to this issue. Last time I’m using Turbotax to file.

Highlighted
Returning Member

Is anyone else getting an error message when trying to access their 2019 return?

Try making sure your windows is up to date

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Returning Member

Is anyone else getting an error message when trying to access their 2019 return?

The information for this account it not available!

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New Member

Is anyone else getting an error message when trying to access their 2019 return?

<?xml version="1.0" encoding="UTF-8" standalone="yes"?>
<Errors xmlns="http://schema.intuit.com/platform/common/error/v1">
<error>
<code>AuthenticationFailed</code>
<type>INPUT</type>
</error>
</Errors>

Highlighted
Level 1

Is anyone else getting an error message when trying to access their 2019 return?

Using Turbo Tax Premier 2019 and trying to import a PDF of my completed 2019 taxes and the program (disk purchased from Costco 2019), will not import. I have completed the online updates. I would like to file the taxes electronically instead of printing out and mailing the PDF with documents to the IRS. I am not going to re-enter my info and start my taxes over. HELP!!!