IRS couldn't confirm identity but taxes not filed last year

[ShrewdOne]

I'm trying to help a family member file that has never filed taxes before so they have no prior year AGI. When we filed, the IRS rejected because "IND-031-04 - The primary taxpayer's AGI or Self-select PIN from last year does not match IRS records."

We just put $0 for last year's AGI and created a new PIN. We did not select that there was a filing last year. How do we correct such an issue when TurboTax always asks for last year's AGI to e-file the return again?

[GiseleD]

The IRS uses the AGI as your "signature" on e-filed returns. If you are not able to e-file, you can always paper-file. Here's how to preview/print/review your returns:

1. Open or continue your return.
2. Select Tax Tools in the left menu (if you don't see this, select the menu icon in the upper-left corner).
3. With the Tax Tools menu open, you can then:

• Select Print Center and then Print, Save, or Preview This Year's Return to preview your entire return, including all forms and worksheets (you may be asked to register or pay first).

• If you want to see all the worksheets, also select the option to include government and TurboTax worksheets, then select View or print forms. This will allow you to print your complete tax file.

[ShrewdOne]

I know how to print file a return. Is there no way to e-file a return when there was no prior year's tax return?

[JotikaT2]

The 2018 Adjusted Gross Income (AGI) is used to protect your identity when you electronically filing your return.

If you keep getting errors when attempting to electronically file, you will need to mail your return in.

You can always choose to extend as well if you would like to troubleshoot the e-file error tomorrow.

You can file an extension within the program itself.

1. Log back into your TurboTax account  and go to the federal section
2. Select Other Tax Situations at the top of the screen
3. Scroll down to Other Tax Forms
4. Select File an Extension
5. Proceed to answer the questions and follow the prompts to file your extension and make your tax payments, if applicable

Extension requests using the online software