Importing Brokerage data does not work

[LeticiaF1]

If TurboTax is not letting you continue, you can try the following:

Go out of your program and go back in.
Clear your cache and cookies.
Try a different Web Browser.

If you are using TurboTax Desktop make sure all updates have been run on your program. You can do this by clicking on "Online" in the black bar across the top of your TurboTax screen. And then select "Check for Updates".

If you have any additional questions or information regarding this please return to TurboTax Community and we would be glad to help.

@shaq1946 

[formermgr]

I assume you had to change your default browser first before proceeding with the import attempt? Once the process starts I don't see a way to change to a different browser. Correct?

[chessieNNN]

Correct.  The new default browser has to be in place before Turbo Tax goes hunting for the data.  The browser page should ask for permission, and you need to say yes.  Lack of permission appears to be involved in the problems people are having.