In that case, check your email's spam/junk folder to see if it might have ended up there. You can also verify your email or change the email address if desired (using the steps below.) You can go to your settings in your Intuit account and change or verify your email address there if it's not verified.
- In the left menu column scroll way down to Intuit Account.
- Then once in the account choose tab Sign In & Security.
- See if your email address has a tiny link beside it that says "not verified". If so, click that to verify.
- Perhaps once you verify it there in the account settings, it won't ask you to verify it again when you are efiling.
- Or you can change it to a different notifications email address, if needed. If you do, then try to verify it within the account settings.
If after all that, you still can't resolve your issue, here's how to reach TurboTax Support 5AM-9PM Pacific, 7 days/week..
FAQ: What is the TurboTax phone number?
https://ttlc.intuit.com/community/using-turbotax/help/what-is-the-turbotax-phone-number/00/25632
If you use Free Edition and don't have phone support, another way to reach them if you have social media is to direct message a Support agent:
https://x.com/TeamTurboTax
or
https://www.facebook.com/turbotax
