I want to unsubscribe from from automatic renewal. I logged on to my account to do so but find it impossible

[4grad55697380]

I used another company last year and tried to explain but the robot did not compute. Now turbo tax is about to send me the new 2021 return and will not allow me to disenroll from their automatic renewal.

[VolvoGirl]

You can sign into your Turbo Tax Advantage account and under Your Product, select to Remove Product.  Once you remove the recurring product order, the Turbo Tax Advantage subscription will be cancelled as well.

How to cancel Turbo Tax Advantage

https://ttlc.intuit.com/community/downgrading/help/how-do-i-cancel-my-turbotax-advantage-subscriptio...

If you missed the cancelation deadline for this year's TurboTax product, simply wait until you receive your CD or download, then submit an online refund request within 60 days of receiving your product.

If you still got charged after you cancelled you might have another account.  First LOG OUT of whatever TurboTax account you're logged into right now. Then use this TurboTax account recovery website to get a list of user ID's for an email address.  Run the tool against any email addresses you may have used https://myturbotax.intuit.com/account-recovery