I thought this was supposed to be free?

[MoniqueLO]

TurboTax Free Edition is free as long as it is a simple return that files a 1040 with no additional schedules or upgrades. Please see below for more information and instructions on how to remove unwanted charges or add-ons.

https://ttlc.intuit.com/community/charges-and-fees/help/why-am-i-being-charged-for-turbotax-free-edi...

[Mroberts]

Who can I talk with about getting back to free? I have a basic return.

[DSNM]

From my understanding, it's free if you ONLY have a W2, no mortgage, etc.

If it's a simple return, it's free.  

[KrisD15]

If you need to upgrade for TurboTax, you might try the IRS Free File. 

BUT, your return won't be in your TurboTax account, so you should keep a copy in case you want to transfer it. 

IRS Free File