Good morning,
I looked on the platform and couldn’t find the customer support number to call to open a case, as suggested.
If I may, I can present what happened Friday on March 12th with the agent. Friday morning, I asked for customer service regarding my 1040 I had filed and received a call around 9 am shortly after my request.
My agent was very condescending and asked me “why did I file” if I had questions. In which I explained that I was confident in what I was doing at the time until after I filed and seen on the TurboTax coversheet that I need to file a 1040-SS, as well. She then proceeded to tell me that she “can’t do everything for me” and that “it’s my responsibility”. I had never asked her to file the 1040-SS for me or to do everything for me regarding that form. She rudely said that I was “mixing up everything” when in fact it was her doing so.
Then she asked if I had a social security number. Even though I told her I did she continued to ask me multiple times. I finally explained that I have been filing taxes since I was 14 years old working in New York. Her snarky response was, “I don’t need to hear your life story”. I told her that apparently she does because she’s repeatedly asking if I have a social security number implying I’m illegal. Seeing I have an ethnic name it was pretty obvious what was going on.
Before things escalated any further, I told her that she clearly could not be of any help seeing was being unprofessional among other things. I’ve dealt with agents in the past and never experienced such blatant rudeness, unprofessionalism and prejudice. It was very unsettling to say the least.
Thank you again for your time and attention to this matter.
