2386309
turbotax icon
cancel
Showing results for 
Search instead for 
Did you mean: 
Announcements
Close icon
Do you have a TurboTax Online account?

We'll help you get started or pick up where you left off.

I bought desktop version by mistake. How do I convert it to online version.

Do I have to return the desktop version and get a refund? And purchase online version?

Or Does Turbotax honor the desktop license online as well?

x
Do you have an Intuit account?

Do you have an Intuit account?

You'll need to sign in or create an account to connect with an expert.

1 Reply

I bought desktop version by mistake. How do I convert it to online version.

Sorry you can't apply the Desktop purchase to Online.

 

Why do you want to switch to the online version?  Online is different than the Desktop program and has less features and no Forms Mode.  And you might have to upgrade to a higher version to enter something.  In the Online version you can only do 1 return.  What problem are you having in the Desktop program?

 

To use the Online version you would have to start over in a new online return and pay for Online separate from the Desktop program.  Then try to get a refund for the Desktop program.  

 

Start an Online return here,

https://turbotax.intuit.com/personal-taxes/online/

Unlock tailored help options in your account.

message box icon

Get more help

Ask questions and learn more about your taxes and finances.

Post your Question