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Level 1

How do I upgrade my account to download the prior year return file? When I try to upgrade, PLUS and DELUXE options are greyed out. Why?

 
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Level 16

How do I upgrade my account to download the prior year return file? When I try to upgrade, PLUS and DELUXE options are greyed out. Why?

Why don't I see the Upgrade option in TurboTax Online?

Here are some reasons why you're not seeing Upgrade on your screen:

  • You’re not inside your tax return. After you sign in, select the Take me to my return button. You should see the Upgrade option on the left side of the screen.
  • You're upgrading from a mobile device. Follow these mobile instructions.
  • If the option to upgrade is grayed out, you’re already in the version you’re attempting to upgrade to or in a higher version.
  • Your window isn’t maximized. If that’s the case, the Upgrade option might be located in the upper-left menu.
  • You haven’t filled out your personal information and started your 2018 return yet. Do so and the Upgrade option will appear.
  • You already filed your 2018 return. Select Tax Tools in the left hand menu. Choose Print Center, then Print, save or preview this year's return (this is just to get to the payment screen).Select Pay Now, and follow the on-screen instructions to pay.
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Level 16

How do I upgrade my account to download the prior year return file? When I try to upgrade, PLUS and DELUXE options are greyed out. Why?

Also see the following:

How do I purchase TurboTax PLUS so I can get my .tax file?

In TurboTax Free Edition, you can purchase PLUS to unlock your prior-year .tax file.

The exact instructions will vary depending on the status of your 2018 TurboTax Online return (select one):