This is the second year in a row that I have been treated poorly by Intuit with their TurboTax product. My company has a negotiated rate with them for its employees. The payment screen told me that I was being charged a subtotal of $47.20 plus tax. When I viewed my receipt, they charged me $167.20 plus tax. The reps I spoke with found the negotiated rate and agreed that I got charged incorrectly, but they told me that they couldn't refund me. They told me to fill out a refund request form. I did that and thoroughly explained my situation. Within an hour, my refund was denied with no explanation. I have filed complaints with my state's Attorney General's office, the Federal Trade Commission, and the Better Business Bureau. The Better Business Bureau has already responded. I encourage anyone who experiences similar treatment to do likewise. I am waiting for the charge to go from "pending" to "posted" with USAA (my credit card issuer). Once it posts, I'm starting a dispute. If you are treated unfairly, please also do likewise on that. Don't let yourself be poorly treated. You deserve better and should stand up for yourself.
