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getting this error Your request was not understood by the e-filing service -invalid xml. Cvc-complex-type.2.4 a invalid content was found startingwith element "legalname" one of '{filerid}' is expected, please verify that your application program is up-to

Your request was not understood by the e-filing service -invalid xml. Cvc-complex-type.2.4 a invalid content was found starting with element "legal name" one of '{filariid}' is expected, please verify that your application program is up-to-date

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9 Replies
DinkLee
New Member

getting this error Your request was not understood by the e-filing service -invalid xml. Cvc-complex-type.2.4 a invalid content was found startingwith element "legalname" one of '{filerid}' is expected, please verify that your application program is up-to

I am getting the same message was there a solution? 

getting this error Your request was not understood by the e-filing service -invalid xml. Cvc-complex-type.2.4 a invalid content was found startingwith element "legalname" one of '{filerid}' is expected, please verify that your application program is up-to

I have this error too. Any fix?

longphamq
New Member

getting this error Your request was not understood by the e-filing service -invalid xml. Cvc-complex-type.2.4 a invalid content was found startingwith element "legalname" one of '{filerid}' is expected, please verify that your application program is up-to

I am getting this same message. How do I fix it?

getting this error Your request was not understood by the e-filing service -invalid xml. Cvc-complex-type.2.4 a invalid content was found startingwith element "legalname" one of '{filerid}' is expected, please verify that your application program is up-to

I couldn’t fix it, and Support was not helpful at all on the phone so I ended up filing by mail. 

HollyP
Employee Tax Expert

getting this error Your request was not understood by the e-filing service -invalid xml. Cvc-complex-type.2.4 a invalid content was found startingwith element "legalname" one of '{filerid}' is expected, please verify that your application program is up-to

Can you please clarify if you are still receiving this message after refreshing and trying again?

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getting this error Your request was not understood by the e-filing service -invalid xml. Cvc-complex-type.2.4 a invalid content was found startingwith element "legalname" one of '{filerid}' is expected, please verify that your application program is up-to

issue was resolved by switching to TT online.

getting this error Your request was not understood by the e-filing service -invalid xml. Cvc-complex-type.2.4 a invalid content was found startingwith element "legalname" one of '{filerid}' is expected, please verify that your application program is up-to

@alimdeeb Did you have to pay again to use TT online? I’ve already bought TT Desktop. 

getting this error Your request was not understood by the e-filing service -invalid xml. Cvc-complex-type.2.4 a invalid content was found startingwith element "legalname" one of '{filerid}' is expected, please verify that your application program is up-to

I just got this message. 

I can't do the workaround which is to switch from desktop to turbotax online because I had already switched away from turbotax online due to an unrelated error that prevented my filing (namely Form 4562/Depreciation and Amortization Not Ready), and now when I try to switch back to turbotax online, it says the "connection is broken".

getting this error Your request was not understood by the e-filing service -invalid xml. Cvc-complex-type.2.4 a invalid content was found startingwith element "legalname" one of '{filerid}' is expected, please verify that your application program is up-to

Yes, the error is recurring despite exiting and reentering, multiple times. 

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