Getting a refund for unsuccessful services

[Pamelaclanes]

I have used turbo tax for years, had an unsuccessful situation waited after speaking with someone put me on hold for a manager for OVER ANNHOUR THEN DISCONNECTED ME HORRIBLE CUSTOMER SERVICE WILL GO TO TAX ACT.com, this is a disgrace and a crime

[Eva_Tax]

Same here I've used them for years and even helped 10+ family members...now I've encountered an issue and got hung up on 3 times they just lost a loyal customer and I am taking all of my family members with me!!!! Your lost Turbo Tax I rather pay Jackson H $500. than you any day

[AshleighP]

Hi @Pamelaclanes and @Eva_Tax - I'll reach out to both of you by PM to see how I can help. Thanks!

[sourmoonshine]

I am going through the same thing. I have spent at least 5 hours waiting/talking with customer service reps on 4 separate occasions and was told every time that my refund was issued. It has been 2 weeks and I still have not received a refund and got disconnected from two separate calls today while they were "looking at my account." I am fed up and will also be changing to a company with better customer service after this.

[AshleighP]

@sourmoonshine I can see that we issued you a refund. The time to get the refund really varies, as we can't control exactly when the money goes back to you. Please keep an eye on your account and see if it comes through in the next week. If you have further questions about your situation specifically, you can private message me and I can take another look at it. Thanks!

[sourmoonshine]

Ashleigh,

I’ve been told by multiple people over the last month that they issued this refund. Last week, I spoke with someone who said the previous refunds were not approved, but the one last week was approved. It has still not hit my bank. I am getting increasingly frustrated that I have to keep reaching out and I keep getting incorrect information.