Cannot save tax file

[babs1225]

I have been having troubles saving the 2019 tax files.  I've tried PDF as well as Save As.... I continue to get the error message that the file cannot be found.  What's wrong?

[1634]

I had the same problem, and this solved it. You're a life saver!

[Dan74]

Do NOT turn Controlled Folder Access off.  Follow Carl's instructions for allowing Turbotax to access the folder. Turning CFA off will make your computer vulnerable, by allowing files to be stored that you don't want and may not know are being stored by outside entities.

[Dan74]

@babs1225, See instructions in Carl's post above.

[Coco508]

Thanks so much!    I was able to create a file then edit and save it a couple of times, but then started to receive the error.  This made me believe it was something different, but nope.    I added the TurboTax app to the 'Allow an app through the controlled folder' setting and it works fine now.  

Thanks again! 

[cp458]

I got the exact same error - thanks for the hint to save to my desktop first.

[cp458]

I called Turbo Tax help and was able to resolve the error.

You have to allow an app to the controlled folder access.  THIS IS ONLY IF YOU ARE WINDOWS DEFENDER (NOT A 3RD PARTY ANTI-VIRUS - like McAffee or Norton)

1.  Windows Security App (search for this in the Windows 10 search box or windows tray)

2.  Virus & threat protection settings (click on manage settings)

3.  Controlled Folder Access 

4.  Allow an app through Controlled folder access (click on this)

5.  + Add an allowed app (it is a box - click on this)

6.  Recently blocked apps  (it is a box - click on this)

7.  Select Turbo Tax (a plus sign to the left)

Viola - Problem solved!  Now you can save to any folder you choose.

5.  

[dalibella]

For 2021 Turbo Tax Premier

Go where the program is saved, usually windows and then programs.

Click Properties, security.

Click on you, the user, and allow yourself to have all permissions allowed.

 You need to be signed in as the administrator.

Click save and you should not have any problem saving the file.

[LWSOLOM]

Thanks Champ and others who posted to this thread.  It's a year later & I just found this thread because I couldn't save my 2020 return.  Solution still works.

Ironically, that controlled access thing was also blocking  Microsoft's lame & unneeded (in my completely biased opinion) OneDrive thing. 

Amusing. 

[tkthemol]

Thank you for that information, that worked to save my 2020 taxes in the correct folder!

[Helio]

The new release update 3/10/2020 should work. Go to online update. Launch TT. Cycle through/or review your tax file again before completing the return for electronic filing or printing.

[steve2488]

Have this issue on 2020 TurboTax. Glad that I found the answer here.  Also, even though it is from the setting of W10, I wish that TT can provide clue because the current message is misleading.

[JohnScho]

THANK YOU! ... turning off Controlled Folder Access from Windows 10 Security page allowed me to save my file and continue on!  

[JohnScho]

Thank you for the detailed actions to remedy this for future times as well! 

[bcole9]

I've completed my tax return and hit e-file...msg came up with "save as" before I can file. Nothing happens (area to name file) when I hit "save file as."