Cannot activate TurboTax desktop 2022

[likesky1010]

I need to correct my 2022 tax return. I launched the installed 2022 edition. It is the original installation I used in 2023.  After updating, I was asked to input the License Code.  But the code no longer works.  Why?

[Mike9241]

The license code can be used up to 5 times. The message is saying that this has already occurred. Contact support because there is no way to install it if all the codes have been used.

[likesky1010]

I didn't reinstall it. The installation was the one I installed in 2023 when I did the tax return. My code was good in that year.  

Are you saying I cannot use the license code more than 5 times for myself, even on the same machine? If that is the case, why was I asked to input/use the code after an update (not a new install, not a reinstall)? It does not seem reasonable.

Any difference if I installed it on a VirtualBox client, and move it to a new machine later?