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If you entered the incorrect phone number during the account verification process, you can try " confirm my account in a different way" , whichcase you'll start by entering some info from last year's return. Be sure to use the name of the primary or first taxpayer and address information on last year's return you filed with TurboTax. There will be a couple of other questions you should know the answers to. If none of the answers shown is correct, select None of the above.
When you see the Welcome Back! screen, update your email and mobile phone contact information.
If you entered the incorrect phone number during the account verification process, you can try " confirm my account in a different way" , whichcase you'll start by entering some info from last year's return. Be sure to use the name of the primary or first taxpayer and address information on last year's return you filed with TurboTax. There will be a couple of other questions you should know the answers to. If none of the answers shown is correct, select None of the above.
When you see the Welcome Back! screen, update your email and mobile phone contact information.
I just need to enter my new email and cell phone #
To update your TurboTax account email, phone number, mailing address, or password:
I was creating my account and didn't realize I had entered my cell phone number wrong until I did not receive my account verification code.
If you are able to sign in to your account using a different verification method then please see below for instructions on how to change your phone number in your TurboTax account.
If you are completely unable to log into your TurboTax account then please see below for account recovery information.
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