As help shown, there is no TaxTools option at the left hand menu to switch to the Free Tax Edition. I was charged for this year filing but I'm low income.

[jazzbear17]

Contrary to the help, there is no TaxTools option at the left hand menu to switch to the Free Tax Edition. I was charged for this year filing but I'm low income with simple W-2 form and should not be charged.

[LindaS5247]

Please click here for help in contacting Turbo Tax Support.