Anyone else have problems downloading a 2018 tax return? I followed help instructions, but I keep getting an error after I click Download on my 2018 Turbotax PDF.

[mesquitebean]

"I keep getting an error after I click Download on my 2018 Turbotax PDF."

What is the error??  Do you get any kind of message?

Was the 2018 return prepared in Free Edition or a paid edition?

[louisaolson]

Thanks for asking - the error message says, “Hmmm, looks like we’ve hit a snag. There was an issue downloading your file. Let’s go back to Tax Home and try again later.”

I’ve retried several times over the past few days, but to no avail. 

I used TurboTax Premier In 2018. 

[mesquitebean]

Are you using any browser add-ons with script blockers such as NoScript or tracking blockers that might interfere?  If so, you may need to adjust those extension settings to see if that makes a difference.

If it's continuing, then wait at least 60 minutes from the last error notice, then try using a different browser to see if that makes a difference.

If you still get the same error, and if no one else offers any suggestions, here's how you can phone TurboTax Support during business hours tomorrow:

FAQ: What is the TurboTax phone number?

https://ttlc.intuit.com/community/using-turbotax/help/what-is-the-turbotax-phone-number/01/25632

[louisaolson]

I’ve tried Chrome and Safari browsers and I don’t have extensions to block pop-ups or scripts (that I’m aware of - I’ll double-check). 

I’ll try the contact info you shared tomorrow when support is in office. Thank you for the help, mesquitebean. 

[mesquitebean]

Sorry you're still having trouble.  If Support is able to fix it when you phone them, please report back here since it may help others.