I was able to get the credit to appear on Form 3804-CR on a test return.
In order for us to troubleshoot this issue, you can send us a “diagnostic” file that has your “numbers” but not your personal information. If you would like to do this, here are the instructions for TurboTax Desktop users:
- From the black bar at the top of your screen, select Online
- Click Send Tax File to Agent
- Click Send on the message that pops up
- TurboTax will create a "sanitized" copy of your return information with no personal info
- Post the 7-digit token number here in this thread
Please also let us know which version of TurboTax you are using, and operating system (WIN or MAC), and which state you are filing besides California.
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