Solved: Question not solved couldn't e file
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maurirab
Level 1

Question not solved couldn't e file

 
1 Best answer

Accepted Solutions
mesquitebean
Level 15

Question not solved couldn't e file

@ maurirab   In another thread you said you are getting this error:

 601ERRV:5, CustHdr_17 - ?:? - Invalid SMS Number. Must be between 10 and 10 digits.

 

If you have a phone number listed in your Intuit Account settings, then you must make sure you use a valid 10-digit domestic USA phone number in both your Intuit Account settings and in your return.   Or you can try removing the phone number in the Intuit Account.

 

See if this FAQ helps:

FAQ:   601ERRV:5  Invalid SMS Number

https://ttlc.intuit.com/community/bugs-and-error-messages/help/why-am-i-getting-601errv-5-custhdr-17...

 

See if this answer by TurboTax CatinaT1 helps:

https://ttlc.intuit.com/community/taxes/discussion/re-my-federal-e-file-is-not-going-through-i-m-giv...

 

Also see this answer by TurboTax DawnC in the thread linked below.  She also says it may be possible to leave the phone number blank in the Intuit Account settings. 

 

https://ttlc.intuit.com/community/taxes/discussion/re-i-try-efile-but-i-get-message-invalid-sms-numb...

 

Also see this other thread with other out-of-country users with the same problem who were able to correct the error.  Several have posted anecdotes there about how they solved it.   If you continue to have trouble, post there, and they may be able to help you.

 

https://ttlc.intuit.com/community/taxes/discussion/my-federal-e-file-is-not-going-through-i-m-given-...

 

NOTE: 

A couple of users have said that even after making changes to (or removing) the phone in the Intuit Account, the efile problem still happened, until they logged out of TurboTax then logged back in. Apparently that reset something.

 

So if you make any changes to the phone number listed in your Intuit Account settings (or remove it), after you save the settings, log out of TurboTax and close the browser. Then reopen it and log back in and try to efile.

 

If you need to contact TurboTax Support and cannot phone the TurboTax Support (800) 446-8848 from your country, you can directly message a TurboTax support agent at Twitter or Facebook.  If you phone, it's likely not a free call from another country, so be aware of phone charges if you are on hold a while.

Support hours:  5AM-5-PM Pacific (8AM-8PM Eastern) 7 days.

https://twitter.com/TeamTurboTax

or

https://www.facebook.com/turbotax

View solution in original post

1 Reply
mesquitebean
Level 15

Question not solved couldn't e file

@ maurirab   In another thread you said you are getting this error:

 601ERRV:5, CustHdr_17 - ?:? - Invalid SMS Number. Must be between 10 and 10 digits.

 

If you have a phone number listed in your Intuit Account settings, then you must make sure you use a valid 10-digit domestic USA phone number in both your Intuit Account settings and in your return.   Or you can try removing the phone number in the Intuit Account.

 

See if this FAQ helps:

FAQ:   601ERRV:5  Invalid SMS Number

https://ttlc.intuit.com/community/bugs-and-error-messages/help/why-am-i-getting-601errv-5-custhdr-17...

 

See if this answer by TurboTax CatinaT1 helps:

https://ttlc.intuit.com/community/taxes/discussion/re-my-federal-e-file-is-not-going-through-i-m-giv...

 

Also see this answer by TurboTax DawnC in the thread linked below.  She also says it may be possible to leave the phone number blank in the Intuit Account settings. 

 

https://ttlc.intuit.com/community/taxes/discussion/re-i-try-efile-but-i-get-message-invalid-sms-numb...

 

Also see this other thread with other out-of-country users with the same problem who were able to correct the error.  Several have posted anecdotes there about how they solved it.   If you continue to have trouble, post there, and they may be able to help you.

 

https://ttlc.intuit.com/community/taxes/discussion/my-federal-e-file-is-not-going-through-i-m-given-...

 

NOTE: 

A couple of users have said that even after making changes to (or removing) the phone in the Intuit Account, the efile problem still happened, until they logged out of TurboTax then logged back in. Apparently that reset something.

 

So if you make any changes to the phone number listed in your Intuit Account settings (or remove it), after you save the settings, log out of TurboTax and close the browser. Then reopen it and log back in and try to efile.

 

If you need to contact TurboTax Support and cannot phone the TurboTax Support (800) 446-8848 from your country, you can directly message a TurboTax support agent at Twitter or Facebook.  If you phone, it's likely not a free call from another country, so be aware of phone charges if you are on hold a while.

Support hours:  5AM-5-PM Pacific (8AM-8PM Eastern) 7 days.

https://twitter.com/TeamTurboTax

or

https://www.facebook.com/turbotax

View solution in original post

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