Purchased wrong version

Forum|Forum|6 years ago
June 7, 2020
2 replies
9 views

No text available

mesquitebean

Level 15

Please explain in more detail and the specific edition. And are you referring to Online TurboTax or desktop software?

"wrong version" is not enough info.

xmasbaby0

Level 15

You will need customer support. We cannot resolve billing issues in the user forum.

To call TurboTax customer support

https://ttlc.intuit.com/questions/1899263-what-is-the-turbotax-phone-number

They are available from 5 a.m. to 5 p.m. Pacific time Monday - Friday

**Disclaimer: Every effort has been made to offer the most correct information possible. The poster disclaims any legal responsibility for the accuracy of the information that is contained in this post.**

goodglarpAuthor

Level 3

This got posted before I could actually enter my text.

It's not a billing dispute but rather about usage. I picked up Home & Business by mistake. Can I still use it to file even though I have no need for the business section?

mesquitebean

Level 15

@ goodglarp wrote:
This got posted before I could actually enter my text.
It's not a billing dispute but rather about usage. I picked up Home & Business by mistake. Can I still use it to file even though I have no need for the business section?

You can still use it to prepare a return even without a business. You are not required to answer the Business interview section if you don't have a business. All editions of TurboTax have topics that not all filers will need and can be skipped. But you paid for a more expensive product than you need since it has more help and guidance for self-employed business situations. But you can prepare a return with it even with no business. If you haven't opened it, Costco might exchange it for a lower edition and save you a little money.

I see you started another thread which has been answered here:
https://ttlc.intuit.com/community/taxes/discussion/purchased-home-business-by-mistake/01/1624916#M576287