Purchased wrong product

Forum|Forum|6 years ago
February 29, 2020
2 replies
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MichelleLO

Level 15

If you purchased the wrong TurboTax download product, please see How do I request a refund for my TurboTax product? to request a refund.

If you purchased the wrong TurboTax Online Product, please reach out to Customer Support via the Contact Us link below:

https://support.turbotax.intuit.com/contact/

**Say "Thanks" by clicking the thumb icon in a post. **Mark the post that answers your question by clicking on "Mark as Best Answer"

mbartolotta

Level 2

I received a download for the Mac version even though I switched to my order to Windows. How do I get a download for Windows without being charged twice?

xmasbaby0

Level 15

Contact customer support:

To call TurboTax customer support

https://ttlc.intuit.com/questions/1899263-what-is-the-turbotax-phone-number

They are available from 5 a.m. to 5 p.m. Pacific time Monday-Friday

**Disclaimer: Every effort has been made to offer the most correct information possible. The poster disclaims any legal responsibility for the accuracy of the information that is contained in this post.**

Gentry Pashano

Level 2

I purchased the wrong product and would like a full refund of $135.38.

Thank You