TurboTax

File with experts
File your taxes
Experts at your fingertips

An expert helps with your taxes, or does them for you
TurboTax Expert Full Service

TurboTax Expert Assist

TurboTax Self-Employed
Prior year taxes
File myself
File myself
Do it yourself

We'll guide you step-by-step
TurboTax Do It Yourself

TurboTax Self-Employed

TurboTax Desktop
TurboTax Free

Activate your product

Prior year taxes
Business
Business
Business taxes

Get your T2 corporate return done right, your way
TurboTax Business

TurboTax Business Desktop
Tax situations
Tax situations
Tax situations

Find extra guidance for your big life moves
For investors

For 25 and younger

For self-employed

For new to Canada

For life changes
Resources
Resources
Resources

Explore tax tools, get tips, and read reviews
Personal income tax calculator

RRSP savings calculator

Learning hub

TurboTax support (FAQ)

TurboTax community
Pricing

Level 2

Question

Purchase state return doesn't work

Forum|Forum|5 years ago
April 11, 2021
1 reply
3 views

I get to the point of purchasing a state return and when I click the links, nothing happens.

TurboTax Home & Biz Windows

Level 15

You may need to update your software. Please check for updates within the program.

How do I update my TurboTax CD/Download software p ...

Here's an article to help you with a manual update.

Manually Update TurboTax for Windows Software (Basic, Deluxe, Premier, Home & Business)

**Say "Thanks" by clicking the thumb icon in a post. **Mark the post that answers your question by clicking on "Mark as Best Answer"

rewolfe58Author

Level 2

I got this fixed by call a TT rep and he took he was able to do the purchase for me using my credit card number. I then had a similar problem with purchasing the state eFile. It turned out that all I had to do was quit TT, change my screen resolution to the default (100%), and then restart TT, and it worked. What a pain! This is something that Intuit needs to fix. (I found this fix on a different thread and lots of other folks had it too.)