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Lawtonaccountant

Level 2

Question

Program not going to next deduction or income section

Forum|Forum|3 years ago
February 15, 2023
3 replies
34 views

I have tried both step by step and selecting topic. When I select update button nothing loads for me to add my information. Property tax section and social security section,

.

Technical Help

Level 13

If you are using Turbo Tax Online, the most likely reason for buttons that don't work or not being able to enter information is that something in the web browser is not displaying the page properly. There are directions in this TurboTax Help article to clear the cache and cookies. You will want to follow those instructions, then close your browser, reload it, and log back into TurboTax.

Another way around this is to simply use a different web browser. You can select from Google Chrome, Mozilla Firefox, Internet Explorer or Safari. If you need to install another browser, be sure to go to the trusted home site for the software for security reasons.

If you are using the Turbo Tax Phone App, then try opening Turbo Tax in the browser window on your phone. It will use the same login information but may display the page better.

LawtonaccountantAuthor

Level 2

I have the CD loaded on my computer. Using windows.

Level 15

Please follow the instructions here to manually update the software. This may be able to resolve the issue with the desktop. @Lawtonaccountant

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