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beryl-scott
New Member

Program is stuck on state form. The program will not move forward or backward.

estate form is stuck

3 Replies
DreaR
Level 2

Program is stuck on state form. The program will not move forward or backward.

Try shutting it down, logging in and logging out.  That may help reset the program.

sheliafish8411
Returning Member

Program is stuck on state form. The program will not move forward or backward.

Mine is stuck this year in the federal form.  Turbo tax has gone to hell in a handbasket in 2021 guess this will no longer be for me and I have been with them for years. Can't even contact anyone .  Report them to the better business bureau!

 

LenaH
Expert Alumni

Program is stuck on state form. The program will not move forward or backward.

In your situation, it is recommended that you first log out of your TurboTax Online and delete your cookies.

 

On rare occasions, they may make your browser think you already did something that you still need to do. To fix that, you'll need to delete (clear) the cookies from your browser. For more information on how to delete your cookies on the browser you are using, please see How do I delete cookies?.

 

If that does not fix your problem, please try using a different browser. 

 

If you still need help, you can contact TurboTax at (800) 446-8848.

 

@beryl-scott

@sheliafish8411

 

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