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Level 6

Solved

Product refund status

Forum|Forum|5 years ago
January 31, 2021
1 reply
13 views

I requested a product refund December 17 and got a tracking number, but no email confirmation or refund. It has been six weeks.

I've spent over two hours trying to contact support by phone. It either loops on "Tell me what you are calling about" (saying "Support ID" and giving the number just loops back to "Tell me ..."). Once after being on hold 15 minutes, someone answered who was unintelligible (really bad VoIP) and had babies crying in the background.

Best answer by Click

Given that we've already established that there is no phone support that actually works and filling in the online form does nothing but refer you to phone support, and posting in the community does nothing but refer you to phone support, it appears there's no way to get customer service any way any how from Intuit. I see.

Level 9

We are not able to assist with billing issues here in the community. Please use this link to contact Customer Support for further assistance.

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ClickAuthorAnswer

Level 6

Given that we've already established that there is no phone support that actually works and filling in the online form does nothing but refer you to phone support, and posting in the community does nothing but refer you to phone support, it appears there's no way to get customer service any way any how from Intuit. I see.

Level 11

This FAQ will provide you with the steps to contact an agent.

Contact an agent

**Say "Thanks" by clicking the thumb icon in a post. **Mark the post that answers your question by clicking on "Mark as Best Answer"