PROBLLEM WITH ACTIVATION CODE ON NEWLY PURCHASED 2020

[ELIZABETH MCCONNER]

I ordered a download version of Turbo Tax 2020 yesterday from Amazon and downloaded it today.  I used the activation key that was on the Amazon download when signing into the new download.  It says it is the wrong download.  I took a copy of the information from Amazon, but do not know how to send it to you.  I want to activate my new purchase.  What do I do?

[DoninGA]

Contact TurboTax support for assistance with this issue.

Support is open from 5am to 5pm Pacific time, Monday thru Friday

Use this website to contact TurboTax support during business hours - https://support.turbotax.intuit.com/contact/

[ELIZABETH MCCONNER]

Thank you. This is useful information to have.