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Level 2
December 28, 2020
Question

PROBLLEM WITH ACTIVATION CODE ON NEWLY PURCHASED 2020

  • December 28, 2020
  • 1 reply
  • 0 views

I ordered a download version of Turbo Tax 2020 yesterday from Amazon and downloaded it today.  I used the activation key that was on the Amazon download when signing into the new download.  It says it is the wrong download.  I took a copy of the information from Amazon, but do not know how to send it to you.  I want to activate my new purchase.  What do I do?

    1 reply

    DoninGA
    Level 15
    Level 15
    December 28, 2020

    Contact TurboTax support for assistance with this issue.

    Support is open from 5am to 5pm Pacific time, Monday thru Friday

     

    Use this website to contact TurboTax support during business hours - https://support.turbotax.intuit.com/contact/

    Level 2
    December 30, 2020

    Thank you. This is useful information to have.