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ELIZABETH MCCONNER
New Member

PROBLLEM WITH ACTIVATION CODE ON NEWLY PURCHASED 2020

I ordered a download version of Turbo Tax 2020 yesterday from Amazon and downloaded it today.  I used the activation key that was on the Amazon download when signing into the new download.  It says it is the wrong download.  I took a copy of the information from Amazon, but do not know how to send it to you.  I want to activate my new purchase.  What do I do?

2 Replies
DoninGA
Level 15

PROBLLEM WITH ACTIVATION CODE ON NEWLY PURCHASED 2020

Contact TurboTax support for assistance with this issue.

Support is open from 5am to 5pm Pacific time, Monday thru Friday

 

Use this website to contact TurboTax support during business hours - https://support.turbotax.intuit.com/contact/

ELIZABETH MCCONNER
New Member

PROBLLEM WITH ACTIVATION CODE ON NEWLY PURCHASED 2020

Thank you. This is useful information to have.

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