I filed with turbo tax a few years in a row with little to no hiccups. This year I selected the free version because I file with a w-2 and honestly don't have too much information to input so I only need the most basic version. When I selected this option I did not understand the repercussion to choosing this option would be losing all my previous information. Now, even under my same account, I cannot access any old information, including my AGI, which is obviously essential in filing this year. I have tried selecting the deluxe version and keep getting bumped pages. I have already paid a $30 fee for getting my full state refund, and would be willing to pay for a version that retrieves my information, but that option has been taken away now. I am thoroughly confused and frustrated and on a timeline, obviously! PLEASE HELP
You should still be able to upgrade your TurboTax Online account so that you can access your prior year return. Here are the steps to do so:
You can upgrade or switch to a higher version of TurboTax after you've started your 2017 return.