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Level 2

Question

Problems downloading purchased software

Forum|Forum|1 year ago
March 23, 2025
4 replies
1 view

Intuit this is a problem!!!!

As the others listed here ... I've purchased the software (Amazon) and the link to download it will not work (www.InstallTurboTax.com or https://turbotax.intuit.com/personal-taxes/cd-download/install-turbotax/)

we get nothing ...

I've cleared cache, cookies ... used other browsers, with VPN and without . I'm not a tech noob, your website is simply not responding back .

We need HELP!!!!!!

TurboTax Home & Biz Windows

Level 15

For installation and software issues you can contact the TurboTax Support Phone Number

**Say "Thanks" by clicking the thumb icon in a post. **Mark the post that answers your question by clicking on "Mark as Best Answer"

Level 15

Some other ideas. Troubleshooting installing and running Turbo Tax on Windows
https://ttlc.intuit.com/community/troubleshooting/help/troubleshoot-installing-and-running-turbotax-on-windows/00/25718

You may need to update Windows. And turn off your Anti-Virus to download.

2024 System Requirements
https://turbotax.intuit.com/personal-taxes/cd-download/tta-system-requirements

Level 2

help help help

tmcginnis65Author

Level 2

I had tried everything listed here .... but it was MS Defender that was having the issue with the turbotax webpage. Disabled that, and everything worked fine.