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arejfour
Level 4
Feb 21, 2021 9:18 AM UTC
Question

Problem with program update

Feb 20 and 21 I attempted to download a program update. Both times the download stopped at 10% and would not progress from there even after several mins. When I attempted to cancel the download that got stuck and I had to use task manager to close the program. What should I do?

2 replies

SForrestLO
SForrestLO
Level 11
Feb 25, 2021 11:17 PM UTC

This Turbo Tax FAQ will provide troubleshooting assistance. 

 Troubleshooting updates

**Say "Thanks" by clicking the thumb icon in a post. **Mark the post that answers your question by clicking on "Mark as Best Answer"
SteamTrain
SteamTrain
Level 15
Feb 25, 2021 11:25 PM UTC

@arejfour 

The Rev 18.1 manual update is NOW available to download and execute...

 

https://ttlc.intuit.com/community/updating/help/manually-update-turbotax-for-windows-software-basic-deluxe-premier-home-business/00/26041

________________________

Download that and execute it...but you probably have to use Edge to downloads it.

 

Do that one now....then tomorrow, do another internal (in-software) update , since another one ( 19 or 20 ? ) may be issued tonight.

____________*Answers are correct to the best of my knowledge when posted, but should not be considered to be legal or official tax advice.*
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