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Level 1
May 29, 2024
Question

Problem with Importing W-2 in TurboTax Basic for Windows

  • May 29, 2024
  • 1 reply
  • 8 views

I'm experiencing an issue with TurboTax Basic for Windows and could use some guidance. I'm trying to import my W-2 information, but I keep encountering an error that prevents a successful import.

Error Message: "The system encountered an error while attempting to import your W-2. Please try again later."

Here's what I've tried so far:

  1. Checked W-2 Accuracy: I confirmed that the information on my W-2 is accurate and matches what I'm entering in TurboTax.

  2. Updated TurboTax: I ensured that my TurboTax Basic for Windows is up-to-date with the latest updates installed.

  3. Multiple Attempts: I tried the import process several times, but the error persists.

  4. Restarted Computer: I restarted my computer to eliminate any temporary glitches.

Despite these steps, the issue remains unresolved. Has anyone else faced a similar problem with W-2 imports in TurboTax Basic for Windows? Are there any specific troubleshooting steps I can take to fix this issue?

Thank you in advance for your help!

    1 reply

    Cindy4 12
    Employee Tax Expert
    Employee Tax Expert
    May 29, 2024

    I'm not sure which version of Windows you are running, but I know Windows 11 recently had an update.  You may try checking the Windows Updates.

     

    Here are the system requirements for TurboTax Desktop:

    https://turbotax.intuit.com/personal-taxes/cd-download/tta-system-requirements

     

    Alternatively, you could key in the information based on what is on the form, if you have a copy of it.

     

    Hope this helps!

    Cindy

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