Problem with activation

Forum|Forum|1 year ago
March 7, 2025
1 reply
6 views

I purchased TurboTax from the TurboTax web page. I went through the installation process until I got to the screen that asks for the 16-digit activation code. I haven't seen any screen or file that would indicate where this number is. Please advise me what I may be leaving out so I can go back and star the process correctly.

DoninGA

Level 15

See this TurboTax support FAQ for the license code - https://ttlc.intuit.com/turbotax-support/en-us/help-article/product-system-requirements/find-license-code/L4GHDgGpr_US_en_US?uid=m7zd2d8v

NannypopsAuthor

Level 2

I have visited that page many times prior to posting here. It did not get me any closer to my 16-digit number. I'm still at a stand still.

DoninGA

Level 15

@Nannypops Sign onto your download account here - https://accounts.intuit.com/app/account-manager/productsBilling/turbotax

All of your purchases from TurboTax will be listed along with links to the License code and the Download. If you do not see a 2024 purchase then you will have to contact TurboTax support for assistance with this problem. Use the key words Billing Issue

See this TurboTax support FAQ for contacting support - https://ttlc.intuit.com/turbotax-support/en-us/help-article/account-management/turbotax-phone-number/L0Od33nMQ_US_en_US?uid=lfgviwbm

Support can also be reached by messaging them on these pages https://www.facebook.com/turbotax/ and https://twitter.com/TeamTurboTax