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Brunomorelli
New Member

Premium live

I never signed up for premium live and I never used the service however I'm being charged for this? I was told the only option is to start my taxes over, otherwise pay the high ransom? How is there no way to change it?

posted
‎March 31, 2024 5:05 PM
last updated ‎March 31, 2024 5:05 PM
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DoninGA
Level 15
Level 15

Premium live

You should be able to remove the Live option.

See this TurboTax support FAQ for removing Live - https://ttlc.intuit.com/turbotax-support/en-us/help-article/intuit-subscriptions/remove-turbotax-liv...

‎March 31, 2024 5:14 PM
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Brunomorelli
New Member

Premium live

Unfortunately the only way to not pay the ransom I would have to start over. It seems suspect, I even called before I paid and they couldn't fix the issue. 

‎April 3, 2024 7:06 AM
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