Skip to main content
Level 2
April 1, 2024
Question

Premium live

  • April 1, 2024
  • 1 reply
  • 0 views

I never signed up for premium live and I never used the service however I'm being charged for this? I was told the only option is to start my taxes over, otherwise pay the high ransom? How is there no way to change it?

1 reply

DoninGA
Level 15
Level 15
April 1, 2024

You should be able to remove the Live option.

See this TurboTax support FAQ for removing Live - https://ttlc.intuit.com/turbotax-support/en-us/help-article/intuit-subscriptions/remove-turbotax-live/L3WW5jwOM_US_en_US?uid=lug7743t

Level 2
April 3, 2024

Unfortunately the only way to not pay the ransom I would have to start over. It seems suspect, I even called before I paid and they couldn't fix the issue.