Premier 2024 Win Desktop: the California state review has a 6 page infinite loop: analysis indicates return incomplete but no errors.

[NealS]

6 page loop: "Lets work on state return", "Your state return (CA)", "Expert tax help (skip)", "Make sure taxes are correct", "Analyzing return", "Finish CA taxes first". Then loops back to "Work on state return". No feedback re what needs to change.

[MonikaK1]

Try the following basic troubleshooting steps:

Check your Internet connection. Hardwired connections work best.

Try logging out and logging back in again.

Try using a different browser. Chrome generally works well.

Try restarting your device.

Try clearing your cache and cookies.  

If after trying all of the options mentioned you still have the same problem:

See this help article and this one for instructions on how to contact TurboTax customer support depending on which product you are using.