TurboTax

File with experts
File your taxes
Experts at your fingertips

An expert helps with your taxes, or does them for you
TurboTax Expert Full Service

TurboTax Expert Assist

TurboTax Self-Employed
Prior year taxes
File myself
File myself
Do it yourself

We'll guide you step-by-step
TurboTax Do It Yourself

TurboTax Self-Employed

TurboTax Desktop
TurboTax Free

Activate your product

Prior year taxes
Business
Business
Business taxes

Get your T2 corporate return done right, your way
TurboTax Business

TurboTax Business Desktop
Tax situations
Tax situations
Tax situations

Find extra guidance for your big life moves
For investors

For 25 and younger

For self-employed

For new to Canada

For life changes
Resources
Resources
Resources

Explore tax tools, get tips, and read reviews
Personal income tax calculator

RRSP savings calculator

Learning hub

TurboTax support (FAQ)

TurboTax community
Pricing

Level 2

Question

Posting a question

Forum|Forum|5 years ago
July 7, 2020
5 replies
21 views

I may need to be tranquilized.

I'd gotten near the end of my taxes and had questions. The menu allowed me to ask a question then told me it did not understand the question and to try again.

How can I know how to ask a question in the way it understands? I speak English. I don't even know what language I will need to learn to post the question.

The system first led me in loops to ask turbotax. Then it led me through the same circles to ask the community.

I eventually searched Google and found the community and registered and kept going through the same situation.

Then I found the ability to send email. But I had to know someone's registered name.

I've used Intuit products since the 1980s including multiple versions of Quicken, Turbotax, (Something for wills and home inventory?), Multiple versions of Quickbooks for personal and a business with inventory, Mint and Quickbooks POS. '

Getting help has always been difficult, but this is horrible. It's like having an Exit sign on a building and only finding yourself back wehre you started.

I participate in other forums, both product related and general.

Why was this so difficult?

xmasbaby0

Level 15

Not sure why you are having so much difficulty with finding and using the user forum. But now that you have figured out how to post a question, you could come back here and post your actual question(s) and wait for someone to try to help you. This is not live chat--you post your question and wait for a reply.

Or if you are using a paid version of the software you can also contact customer support--but with the filing deadline a week away, the lines are very busy and you could have a long wait.

Phone support is not provided with the Free Edition. If you are using a paid version of the software or if you purchased PLUS you can get phone support when customer support is there. Otherwise, post your question here and someone will try to help.

To call TurboTax customer support

https://ttlc.intuit.com/questions/1899263-what-is-the-turbotax-phone-number

They are available from 5 a.m. to 9 p.m. Pacific time

https://ttlc.intuit.com/questions/1899263-what-is-the-turbotax-phone-number

https://twitter.com/TeamTurboTax

https://www.facebook.com/turbotax

To reply to this post, just click "reply" and ask your questions.

**Disclaimer: Every effort has been made to offer the most correct information possible. The poster disclaims any legal responsibility for the accuracy of the information that is contained in this post.**

JandK

Level 2

Bought a primary home in GA in 08/2008. A job change forced move of 400 miles to FL in 11/2010. Lived i home 27 months.

Converted to rental in 2011. Used a rental agent due to the distance. We set our rents, approved tenants, authorized repairs over $200. Agent accepted applications, accepted rents, deducted repairs from rents, forwarded net rent to us monthly, We sold this home in 08/2020. We have been renters ourselves since 2011.

Can we used Safe Harbor Rule Exceptiion or any other exceptions from the capital gains of the home sale?

Thank you!

Mike9241

Level 15

no you can't. the full home sale exclusion is only available if one of you owns it and both of you lived in it as your primary residence for any 2 years (730 days) out of 5 years before the sale. a reduced exclusion would only apply if you sold your house because of certain situations but you would still have to meet the use test during the 5 years before the sale. you don't

Mike9241

The-old-version-was-easierAuthor

Level 2

Thanks.

I think this is the problem. I was using the online version and had questions and faced the dreaded AI Bot. Though I am a native-born, fluent speaker of English with a college education, I could not pose a question in a way that the AI Bot understood. I even wondered just what language I had to learn in order to ask it a question.

But after several attempts it suggested I ask teh community and to do so right in the window. I asked teh question and it searched the database, but as no questions were close, it provided as many random answers as possible.

Imagine trying to communicate with someone when neither of you speaks each other's language. Now give the other person enough phrases in your language so each time they did not understand they indicated that the problem was entirely yours for not being able to instantaneously know their language fluently./

I continued but the bot went in circles. There was no link to the communities. So I asked about twelve ways how to find (where is, link for connect to, url for) how to reach the communities. Each time the response referred to community property or told me what the communities did.

I logged out the bot and looked throughout the menus online. They referred to the communities, but did not say how to reach them.

So I googled the communities, and had to register, even though I was registered the intuit.

So telling me I could get help from the communities without a clue as to how to reach them was very unhelpful.

AI Bots are not ready to do very much at all. They hold tremendous potential for the future. But they should not be implemented until they are capable of comprehending English at a pre-school level. They need vast information to improve, and right now companies have installed them not to really answer questions, but to learn from our questions. Essentially the public is programming the computers fro free as they stand between them and help.

Companies used to support their products. They have managed to convince their customers that they are responsible for supporting the other customers. Add on AIBots that stand as a roadblock, non-existent, or poorly-written documentation, inconsistencies, bugs, and using terminology unique to their company, it results in what should be considered customer negligence.

CELECTRONICA

Level 2

Re: Posting aI have same [roblem of posting a question, so I just posted replying to a question whucg probably will not get an answer i need, But here goes anyway.

1) WHERE IS THE LINK FOR Posting a question?

Critter-3

Level 15

You already posted 2 questions ... click on your icon to see them ... https://ttlc.intuit.com/community/user/viewprofilepage/user-id/4580193

To post new ones leave the forum and log back into your program and ask a question in the search box.

Bec3a

Level 3

i CAN'T FIGURE OUT HOW TO POST A QUESTION EITHER. i SEARCH ON IT AND GOT NOTHING. i GUESS i CAN POST A REPLAY BUT THAT DOESN'T HELP.

SForrestLO

Level 11

Go to any post, and at the bottom of the page, you will see Still have questions? The button will say Make a post, under that it will say: or browse the Forums.

@Bec3a

**Say "Thanks" by clicking the thumb icon in a post. **Mark the post that answers your question by clicking on "Mark as Best Answer"

toshi-minoura

Level 4

I received the following message:

ThomasM125 (Employee Tax Expert) posted a new reply in "Get your taxes done using TurboTax ( This was an invalid and irrelevant link) " on March 1, 2024 5:37 AM:

Correct link to my question and answer

Imported data is used to make the entries on tax forms. Once the numbers appear on the tax forms that information is used in tax calculations, as you mention.

I copy and pasted the message I received. The I received the following warning:
Your post has been changed because invalid HTML was found in the message body. The invalid HTML has been removed. Please review the message and submit the message when you are satisfied.

The first link provides general information and is irrelevant to my question. I cannot get any useful information from the Chat Robot. The web pages and mail messages should be better organized.