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4 replies

Level 15
May 6, 2020

Take a look at the following TurboTax article for some advice about what to do next:  What to do if you suspect tax-related identity theft?

 

If you are getting the message that your return has already been filed and you used one of the non-filer systems to register for your stimulus payment, then that is most likely the source of the issue.

 

When using the non-filer system on the IRS website, your information is processed by the IRS as an original filed return. 

 

Any subsequent filing submitted electronically will be rejected and must be mailed to the IRS for processing. 

 

You can do this in a couple of different ways: 

  • You can create and file an amended return with Form 1040X, which will be processed by the IRS as an amended return. 
  • Or, you can complete your Form 1040 information using TurboTax and include a cover letter with the return to explain that you completed the non-filer registration for the stimulus check and that this is your correct tax return.  Instead of the cover letter, you can also write '1040X Amended Return' on the top of your Form 1040 before you sign and mail it.

 

Don't forget that when you mail a paper return to the IRS, you must include copies of your W-2s and 1099s, plus you need to sign and date the return.  

 

 

@ma65_2waki28

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Level 2
June 7, 2022

I received a notice in my e mail that I had accessed my account from a different login in.  I did not do that and have not used turbo tax for the last two years.  Please find out what is going on!

 

Called the number listed on the e mail but did not get the problem  resolved by the automated system.   

 

 

Thanks

 

Chuck Pulliam

Mike9241
Level 15
Level 15
June 7, 2022

did you call support or some other number

Contact Customer Service
5am-5pm Pacific Time (8-8 Eastern) Monday - Friday
https://support.turbotax.intuit.com/contact
800-446-8848

 

Mike9241