Please help

[sicrivera]

I purchased a deluxe product, and when I put the disk in my apple laptop it said I couldn’t proceed because I didn’t have OS 10.14 or higher. My laptop can only go to 10.11. I read that I can use my iPad. How do I put my license code when using my iPad? I don’t know very much about computers.

[xmasbaby0]

Sorry no you cannot use an iPad for the CD/download.   The CD/download can only be used on a PC or a Mac that meets the system requirements.    It cannot be used on any sort of mobile device.

2020 Desktop TurboTax

Minimum requirements for your computer

Below are the minimum requirements for TurboTax Federal 2020 software. Product activation required via Internet. Download option requires free online Intuit account.

Windows® CD/Download Products

Operating Systems

• Windows 8 or later (Windows 7 not supported)

RAM

• 2 GB or more recommended

Hard Disk Space

• 1 GB for TurboTax (plus up to 4.5 GB for Microsoft .NET 4.5.2 if not already installed)

Monitor

• 1024x768 or higher recommended

Third Party Software

• Microsoft .NET 4.5.2 (included with TurboTax Installer)

Internet Connection

• 1 Mbps modem (Broadband connection highly recommended). Required for product activation, software updates and optional online features

Printer

• Any Windows-compatible inkjet or laser printer

Administrative rights required

Mac CD/Download Products

Operating Systems

• macOS Mojave 10.14 or later

RAM

• 2 GB or more recommended

Hard Disk Space

• 1 GB for TurboTax

Monitor

• 1024x768 or higher recommended

Internet Connection

• 1 Mbps modem (Broadband connection highly recommended). Required for product activation, software updates and optional online features

Printer

• Any Macintosh-compatible inkjet or laser printer

[sicrivera]

Thank you for your quick response! I’m sorry, but I don’t understand. The package says to go to installTurboTax.com and enter license code to start download. Are you saying that I can’t do that on my iPad? Should I buy a new MacBook Pro so that I can use the license code from my TurboTax purchase?

[xmasbaby0]

No you cannot download that software to an iPad.

You do not say where you purchased the software.   If you purchased it from TurboTax you can call customer support and see if they will adjust your bill and let you use online TurboTax,    You can use online TT on an iPad, but you cannot pay for online with that license code.   If you purchased the software from some other retailer then you need to see if you can return it,    

To call TurboTax customer support

https://ttlc.intuit.com/questions/1899263-what-is-the-turbotax-phone-number

They are available from 5 a.m. to 5 p.m. Pacific time  Monday-Friday

No one in the user forum can resolve a billing issue.  If you have a question about your TurboTax fees or billing, make sure you use the word “billing” in your request for help.  Do not use the word “refund.”