Have you created an account, it is a separate login from your TurboTax account. You would need to create an online account on the TurboTax Visa Debit card website. You may also download the app. You can click the link that applies to you for download: apple store or google play.
Or if you are referring to your TurboTax account, please see the link below for instructions:
How do I update my TurboTax account information?
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