These automated responses are ridiculous. No one knows what’s going on. My return has been pending since 1/24/25, and not a soul can tell me why. I just spoke with an agent at the IRS and he told me that this is not an issue on their end. My return wasn’t received by the IRS because TT hasn’t sent it. It’s still in a pending status with a note that reads “refund will be sent to tax agency at the appropriate time”. I’ve talked to more than 30 reps from TT and still don’t have an answer as to why I’m pending. This morning I spoke with a manager and I still don’t have an answer. She told me that there was a ticket placed to open an investigation about this. She then came back and told me the ticket was closed and she doesn’t know why. Shortly after that, I was placed on hold and hung up on. The only thing I did different this year was claim the credit for a clean vehicle (EV Credit). When speaking with the IRS rep, they looked and said the forms were available so there should be no delay with receiving an acceptance or rejection from them. The rep said “the return just hasn’t been sent to us”. I’ve been filing with TT for 12 years and never had this issue, this will definitely be my last time using this service.
