paying for e-file

Forum|Forum|6 years ago
March 2, 2020
1 reply
8 views

Why must I pay $24 to e-file when I already paid for your software?

xmasbaby0

Level 15

If you used desktop software there is a fee to e-file the state return. You got the software to prepare the state return but if you want to avoid the state e-file fee, then print, sign, and mail the state instead of efiling it.

**Disclaimer: Every effort has been made to offer the most correct information possible. The poster disclaims any legal responsibility for the accuracy of the information that is contained in this post.**

3193380718

Level 2

My problem is that when I try to pay for my state tax e-file, I get the following message on my screen, "Hmm... it looks like we’ve hit a slight snag
Please try again or check back in a bit."

I have now reset my password 3 times in the past hour, I can't get signed on to pay the e-file fee. I continue to get the, "Hmm... it looks like we’ve hit a slight snag
Please try again or check back in a bit." message. What else need I do?

JeanneLO

Level 14

@3193380718

It sounds like you are in a reset password loop. Before you run the account recovery tool below, make sure you're logged out completely of all Intuit accounts including the one you're asking this question from. Clear your browser, internet cookies, cache, close the browser and re-open it. You can also try using a different browser.

Here is the link to reset your password:

https://myturbotax.intuit.com/account-recovery

To clear your cache use this: https://ttlc.intuit.com/community/troubleshooting/help/how-to-clear-your-cache/00/26135

To delete your cookies use this: https://ttlc.intuit.com/community/troubleshooting/help/how-do-i-delete-cookies/00/25978

If you continue to have an issue contact us to make the payment for your TurboTax fee.

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