pay for help

Are you in the Free Edition?  If you are in the Free Edition you can add Plus to get paid support.

What is included in Plus
https://ttlc.intuit.com/community/choosing-a-product/help/what-s-included-in-plus-help-tools/01/26430

How to upgrade to a higher version or add Plus
https://ttlc.intuit.com/community/upgrading/help/how-do-i-upgrade-or-switch-to-a-higher-version-of-turbotax-online/01/26239

You have a few options:

TurboTax Live includes help from a tax expert when you need it, and the option for a final review of your return. There are two ways to add these benefits.

1. Start with TurboTax Live

When you first start your return you can choose a TurboTax Live product:

• TurboTax Live Basic
• TurboTax Live Deluxe
• TurboTax Live Premier
• TurboTax Live Self-Employed

You'll see the cost for your version of TurboTax Live when you select it.

2. Upgrade to TurboTax Live if you started with a different TurboTax product

If you originally selected TurboTax Free Edition, Deluxe, Premier, or Self-Employed, you can add TurboTax Live.

You can do this at different points while working on your return, but to add it now:

1. Sign into your current account and open or continue your return.
2. Select the Upgrade button in the left menu.
3. Select the Live tab to select your product.

You'll see your TurboTax Live price in this screen.

Don't worry about paying for TurboTax Live before you speak to a tax expert. You'll pay when you file your taxes.

If you have a question about your return and aren’t sure if it requires the help of a Tax Expert, enter your question in the Search box and we'll let you know if you need a tax expert.