password protected tax file

[user17685179882]

Turbotax premier 2025 wants me to enter a pasword to transfer data from my 2024 tax file. 

I DID NOT ADDD A PASSWORD TO THE 2024 FILE WHEN IT WAS SAVED LAST YEAR.

That said, you might say just uses the "forgot password" button and answer the security question to recover the password.

Problem is that no security question shows. IT IS BLANK!! How can you answer a security question when it does not exist? It does not exist because that security question and its answer is input when password protection is added to the file by the user - which never happened! I can't believe that I'm the only one with this problem.

Can I be more clear with the description of my issue??

[VolvoGirl]

On windows or Mac?  Can you open the file in the 2024 program and delete the password?  And see if you have any other .tax2024 files on your computer.    

[user17685179882]

Can delete the password protection if you can't open the file.

[user17685179882]

windows 11 turbotax premier

[user17685179882]

Can not delete the password if you can not open the file to access.

[Mike9241]

Since 2024 is somehow password-protected, the bad news is that no one can help you, not even support. You'll have to start 2025 as if 2024 didn't exist.  In the futire save a complete PDF of the return. That way, if problems occur, you can retrieve the info. It's also a good idea to save both the PDF and .tax2xxx to a thumb drive. Hard drives do crash, and TurboTax does not have copies of returns done on desktops.

if you use a password to sign into W11 you might try that. 

[user17685179882]

Obvious bug in Turbo tax that could be fixed. 

[KAGrinde]

I have the same problem!  I spent a lot of time with TurboTax support, no help.

[KAGrinde]

How?  I can't get in to the file to do so....

[MarilynG1]

Look for a back-up copy of your 2024 tax file in Documents > TurboTax where TurboTax saves files automatically, even if you directed a 'save as' copy elsewhere.  It may have a 'tilde' sign in front of the file name.

If you can open that file, transfer it to 2025.  Go to File > Password > Remove Password. 

@KAGrinde 

[user17752491225]

Unfortunately, there is no such TurboTax folder in my Documents.  As such there is no access to that back up file.

Additionally, when I try to import the 2024 file into my 2025 program, it immediately asks for a password which I have tried to use as it was recorded and it does not work, nor does the answer to the security question.  Hence, I cannot go in and choose to remove the password protection option!

[MarilynG1]

Sometimes its the folder that the file was in that's password protected.  Try right-clicking on the folder where you found your 2024 tax file.  Here's how to Contact TurboTax Support. 

@user17752491225