password protected tax file

Forum|Forum|6 months ago
January 15, 2026
11 replies
270 views

Turbotax premier 2025 wants me to enter a pasword to transfer data from my 2024 tax file.

I DID NOT ADDD A PASSWORD TO THE 2024 FILE WHEN IT WAS SAVED LAST YEAR.

That said, you might say just uses the "forgot password" button and answer the security question to recover the password.

Problem is that no security question shows. IT IS BLANK!! How can you answer a security question when it does not exist? It does not exist because that security question and its answer is input when password protection is added to the file by the user - which never happened! I can't believe that I'm the only one with this problem.

Can I be more clear with the description of my issue??

VolvoGirl

Level 15

On windows or Mac? Can you open the file in the 2024 program and delete the password? And see if you have any other .tax2024 files on your computer.

user17685179882Author

Level 2

Can delete the password protection if you can't open the file.

user17685179882Author

Level 2

Can not delete the password if you can not open the file to access.

user17752491225

Level 2

I have the same problem! I spent a lot of time with TurboTax support, no help.

MarilynG

Level 15

Look for a back-up copy of your 2024 tax file in Documents > TurboTax where TurboTax saves files automatically, even if you directed a 'save as' copy elsewhere. It may have a 'tilde' sign in front of the file name.

If you can open that file, transfer it to 2025. Go to File > Password > Remove Password.

@user17752491225

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user17752491225

Level 2

Unfortunately, there is no such TurboTax folder in my Documents. As such there is no access to that back up file.

Additionally, when I try to import the 2024 file into my 2025 program, it immediately asks for a password which I have tried to use as it was recorded and it does not work, nor does the answer to the security question. Hence, I cannot go in and choose to remove the password protection option!