Password error when trying to save encrypted 2019 tax file on MacBook Pro

Forum|Forum|6 years ago
January 15, 2020
1 reply
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I continue to get the following message each time I try to save an encrypted copy of my 2019 tax file on my MacBook Pro: "For security reasons, your answer should be between 6 and 16 characters long, not including any spaces"

My password is between 6 and 16 characters and I have tried various passwords. Nothing works. I continue to get the same error message. As suggested on another question/answer I removed all of the turbo tax files and reinstalled. I still get the error. I am using Turbo Tax Premier.

I am using a MacBook Pro (13-inch, 2019, Four Thunderbolt 3 ports), running Mojave version 10.14.6.

TurboTax

NoelKurth

Level 2

I have the same problem on my iMac. So far two hours conversation with Intuit made a complete circle with no answer. Have used for nine years and not had this problem.

mesquitebean

Level 15

I'll ask @macuser_22 to join in with any suggestion for your problem with the encrypted file and password.

macuser_22

Alumni - Champ

They must have broken it with an update because I get the same error.

**Disclaimer: This post is for discussion purposes only and is NOT tax advice. The author takes no responsibility for the accuracy of any information in this post.**