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TJTC
Level 1

Password error when trying to save encrypted 2019 tax file on MacBook Pro

I continue to get the following message each time I try to save an encrypted copy of my 2019 tax file on my MacBook Pro: "For security reasons, your answer should be between 6 and 16 characters long, not including any spaces"

 

My password is between 6 and 16 characters and I have tried various passwords. Nothing works. I continue to get the same error message. As suggested on another question/answer I removed all of the turbo tax files and reinstalled. I still get the error. I am using Turbo Tax Premier.

 

I am using a MacBook Pro (13-inch, 2019, Four Thunderbolt 3 ports), running Mojave version 10.14.6.

3 Replies
NoelKurth
New Member

Password error when trying to save encrypted 2019 tax file on MacBook Pro

I have the same problem on my iMac. So far two hours conversation with Intuit made a complete circle with no answer. Have used for nine years and not had this problem.

mesquitebean
Level 15

Password error when trying to save encrypted 2019 tax file on MacBook Pro

I'll ask @macuser_22   to join in with any suggestion for your problem with the encrypted file and password.

macuser_22
Level 15

Password error when trying to save encrypted 2019 tax file on MacBook Pro

They must have broken it with an update because I get the same error.

**Disclaimer: This post is for discussion purposes only and is NOT tax advice. The author takes no responsibility for the accuracy of any information in this post.**

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