turbotax icon
turbotax icon
turbotax icon
turbotax icon
cancel
Showing results for 
Search instead for 
Did you mean: 
Announcements
Close icon
Do you have a TurboTax Online account?

We'll help you get started or pick up where you left off.

Rte46m3
New Member

Paid but won't file

I paid with my card, it took the money from me but when I go to file it just stays on blank screen and nothing goes thru 

Connect with an expert
x
Do you have an Intuit account?

Do you have an Intuit account?

You'll need to sign in or create an account to connect with an expert.

2 Replies

Paid but won't file

Clear cache and cookies on your web browser.  Close the browser.  Relaunch the browser.  Access the TurboTax online website again - https://turbotax.intuit.com/personal-taxes/online/

If the problem persists then change your web browser.

Paid but won't file

Sign off of TurboTax.  Clear cache and cookies on your web browser.  Close the browser.  Relaunch the browser.  Sign back onto your TurboTax account and go to the File section for Step 1 and click on Revisit.  Go through all 3 Steps and e-file the tax return by clicking on the large Orange button labeled "Transmit my returns now" - https://myturbotax.intuit.com/

If you get the same problem, then change your web browser.

Use your Intuit Account to sign in to TurboTax.
By selecting Sign in, you agree to our Terms and acknowledge our Privacy Statement.
message box icon

Get more help

Ask questions and learn more about your taxes and finances.

Post your Question
Manage cookies