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Level 1

Question

page not responding

Forum|Forum|2 months ago
April 16, 2026
1 reply
7 views

working to complete the fix it section and software is not responding

TurboTax Online

Level 14

Try closing TurboTax, clearing your cache and deleting your cookies. Review the TurboTax Help article How to clear your cache and How do I delete cookies? for specific instructions for your browser. Also, reboot your computer.

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Level 4

Agree with Sharon's suggestion: Close/quit turbotax (if necessary, from task manager/end task), clear any cookies (or close entire brower); reboot/restart computer also could help.

With slow internet connection parts of turbotax take a few minutes to respond, though never more than 2-3 minutes.