Overcharging by TurboTax

[thebestone]

Why am I getting charged $25 for state tax? I thought this was included w/software I bought? Also, why is my state return refund having $21 dollars subtracted?

[xmasbaby0]

Is this what you are asking about?

E-filing fee in desktop software

Did you purchase desktop software with state software included?  They sell Deluxe both with and without state software--so you have to be careful which one you choose.  And even if it does have the state software download included, that is for preparing the state.  There is an extra fee to e-file the state.  You can avoid the state e-file fee if you print and mail the state instead of e-filing it.

[SweetieJean]

Your state will be sending you a letter about the $21 refund adjustment. They do not notify TT.  Could you have made a data entry error?

[S sacks]

You overcharged my debit card 150$

I would appreciate refund

[DoninGA]

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@S sacks wrote:

You overcharged my debit card 150$

I would appreciate refund

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You will need to contact TurboTax support for any Billing Issues

Use this website to contact TurboTax support during business hours - https://support.turbotax.intuit.com/contact/

[SteamTrain]

@S sacks 

This is a public "Users" Forum,....not Customer Support.

You get a phone number in the FAQ below...and indicate you have a "Billing Issue"  do not use the term "refund" until you get an agent on the phone....but that will be up to them to decide:

https://ttlc.intuit.com/community/using-turbotax/help/what-is-the-turbotax-phone-number/00/25632

[Rushvanhook]

I efiled tonite and was overcharged for the filing. You offer three options and I selected the second. When I filed, you charged me for all three options. Please remove the extra charge ASAP ($44.00)

[Removed]

[xmasbaby0]

@Rushvanhook 

This is a public web site that can be seen by anyone—including scammers and would-be identity thieves who would love to contact you and pretend to be from TurboTax.  Please remove the personal information you posted here ASAP by returning to your post and clicking the three little blue dots on the upper right to edit your post.

No one in the user forum can resolve a billing issue.  If you have a question about your TurboTax fees or billing, make sure you use the word “billing” in your request for help.  Do not use the word “refund.”

https://ttlc.intuit.com/questions/1899263-what-is-the-turbotax-phone-number

[larry1199]

The fee for CA state filing was $20.00 with a rebate of $10.00 for purchasing thereby my cost would be &10.00.    I requested help since I was having difficulty with the site taking my credit card.  The person helping me took my card # & charged it for $20.00 & then disconnected the call without finishing the process.  I called back & got a different person who assured me that the card would not be charged since the transaction wasn't completed.  She then completed the transaction & charged the card the $10.  fee.  My bank statement shows a $20.00 & a $10.00 fee.  I cannot get anyone at Turbo tax to tell me how to get the $20.00 overcharge reversed.  I have contacted my bank to dispute it.  The customer service here is terrible & dealing with the automated phone service is pure torture.

[TiffanyL]

@larry1199 

You can use the FAQ link provided below to request a refund:

How do I request a refund for my TurboTax product