Overbilled for Services

[peyendiaz]

In reviewing my credit card purchses, I noticed that I was billed by Intuit *Turbotax for 3 charges
1 on Jan 30 for 63.59 (which I dispute)
2 on Feb 6 for 42.39 which is for Turbo Tax deluxe with $20 off per offer from Turbo Tax
3 on Feb 6 for 19.99 for Electronic filing.
Please explain the billing for $63.59 on Jan 30 and issue a credit since I never ordered this.
Thank You
User Id  [removed]

[mesquitebean]

This is a public Internet forum, so for your own privacy/security please do not post personal info in the forum.  No telling who might try to contact you.

[mesquitebean]

This is mainly a user community forum, and nothing account-specific can be handled here.  You'll need to phone TurboTax Support for any fee/billing issues.

Use the form at the link below to be assigned a phone number. The number will not display when they are closed.  This time of year they are open 5AM-9PM Pacific (8AM-12 Midnight Eastern)  7 days/week.  Fill out 2 short forms about your issue, then click the blue "Get a phone number."

https://support.turbotax.intuit.com/contact

[aespo1552]

I was unable to e file my return and had to mail the federal and state returns. The AGI which was  entered correctly, but it kept coming up as incorrect and rejected the e file.. I was charged $26.66 on my credit card. I am requesting that charge be credited  back to my Visa account. 

Thank you for your prompt attention.

Please let me know, that this has been corrected.

Anthony Esposito

[DoninGA]

@aespo1552 You will have to contact TurboTax support to get the state e-file charge either cancelled or refunded.  Use the key words Billing Issue

See this TurboTax support FAQ for contacting support - https://ttlc.intuit.com/turbotax-support/en-us/help-article/account-management/turbotax-phone-number...

Support can also be reached by messaging them on these pages https://www.facebook.com/turbotax/ and https://twitter.com/TeamTurboTax