Ordering

Forum|Forum|4 years ago
February 17, 2022
1 reply
2 views

I can't order TurboTax - I go the order page, enter cc information, etc. and the final "continue" button will not function. I deleted all cookies and browser history per Intuit's instructions, I even used a different computer with no luck. Also how does one contact Intuit for this kind of problem? The only support they offer is by phone and I live overseas so I'm hesitant to use it.

CarissaM

Level 15

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ablambooAuthor

Level 2

No, that wasn't the problem. The problem was that Intuit auto-filled some of the order form fields with information, one of them being the phone number. I live abroad and so for some reason it didn't like the non-US number. After tens of attempts by deleting fields, using caps, etc., I randomly arrived at the solution - I deleted the prefilled phone number and it worked. Seems like a simple issue but I don't think anyone actually had a look at my specific problem.